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Customer Relations

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How to Create Loyal Customers Through Company Branding

By | Brand Loyalty, Branding, Customer Relations, Customer Reviews, Word of Mouth Marketing | No Comments

Your company’s control over how its brand is conceived only goes so far, after that the customer has complete control. Until your brand is introduced to a completely new audience, your company is in control, that’s it. Now, everything at stake lies in the hands of your customers or, more appropriately, their fingers. They can make or break an entire business based on online feedback that is available for everyone to see, whether it’s Google reviews, on your Facebook or Twitter pages, Yelp, Glassdoor, etc. Read More

Why Every Entrepreneur Should Work in Customer Service at Least Once

Why Every Entrepreneur Should Work in Customer Service at Least Once

By | Business Practices, Customer Relations, Small business | No Comments

Customer service. Everybody hates it, yet everybody needs it (unless, of course, you’ve disavowed all human relations, sworn off technology and ceased communication with the outside world, in which case, how are you reading this?). And yet every single entrepreneur, from the beginners to the more seasoned, should take on a customer service roll at least once in their lives. Being on the front lines, communicating directly with clients, is an invaluable experience for anyone, business owners especially.

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