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Here are my most recent posts

Good Customer Service is Crucial to Your Business

By | Bad reviews online, Customer Service, Negative Reviews | No Comments

So, you’ve got the best product in your industry, competitive prices, and (so far) your marketing plan is pulling in a decent stream of new customers. Now it’s time to sit back and watch your company blossom from a few little roots and buds into a firmly held tree, right? Wrong. While these are essential parts that any business needs in order to grow, there is one key element that is being left out — customer service.

Even though today’s world relies less and less on phone calls and more on the internet, cultivating a top-notch customer experience is one of the most highly valued parts of a business. Although we might seem like an anti-human touch society, everyone wants that human connection.

Customers who aren’t happy with the customer service, or that they had no service at all, will move their business elsewhere. 53% of consumers that moved their business to a competing company say it’s because they feel underappreciated and 42% say it’s because of rude staff. Read More

6 Details to Remember When Creating an Email Newsletter

By | Email, Email Marketing | No Comments

One of the most basic notions of marketing automation is email engagement. In today’s modern marketing world, there is a constant mountain of pressure for us to make the best emails that will confidently drive engagement, conversions, and revenue (above all).

It’s easy to get caught up in the new tools and focus on those, but without keeping the fundamentals at the forefront of your mind, your engagement will begin to slip. So take a few minutes to read this list of tips and techniques that will help out skilled professionals and those fresh to the field alike. Read More

How Fresh is Your Website?

By | Business Growth, Content Marketing, Marketing Campaign, Search Engine Optimization, SEO, Website Content | No Comments

Chances are that if you own a business, you also have a website. Whether you designed it yourself or had web developers do it for you, it’s got the intuitive menu structure, clean design, original content, which all include strategic keywords and metadata on every page, and there’s even a sitemap to aid search engine crawlers. So, where are all your results? Read More

An X-Men Interpretation: How a Small Business Can Stand Against Big Guys

By | Business Growth, Small Businesses | No Comments

When an entrepreneur sets up their new business, their goal isn’t necessarily to be a corporate giant like Walmart or Apple; it’s because they recognize that there is something the behemoths have missed. Although the majority of businesses start for this reason, it is easy for owners to get caught in the vortex of competition or, more aptly, trying to become the competition. Read More

How to Create Loyal Customers Through Company Branding

By | Brand Loyalty, Branding, Customer Relations, Customer Reviews, Word of Mouth Marketing | No Comments

Your company’s control over how its brand is conceived only goes so far, after that the customer has complete control. Until your brand is introduced to a completely new audience, your company is in control, that’s it. Now, everything at stake lies in the hands of your customers or, more appropriately, their fingers. They can make or break an entire business based on online feedback that is available for everyone to see, whether it’s Google reviews, on your Facebook or Twitter pages, Yelp, Glassdoor, etc. Read More

How To Measure the Value of Your Company’s Digital Content

By | Blogging, Branding, Content Marketing, digital media, Marketing Strategy, Website Content | No Comments

Your business should continually check in on what it is getting for the time, money, and resources that you’re investing. It’s crucial to acknowledge that everything on your website is probably the first (and, perhaps, only) impression a customer has of your company. Many industries rely on content to manage brand perceptions and create a solid brand value. Content is about as cost-effective as it gets for marketing, as studies have shown that content has a higher recall value for consumers than other forms of advertising. Read More

Prevent eCommerce Cart Abandonment With a Well Created Website

By | Ecommerce, Web Design | No Comments

Did you know that 66 percent of online consumers abandon their cart because of problems with the payment process and 23 percent of shoppers will abandon their shopping cart if they are forced to register for an account? Altogether, $4 trillion in products were abandoned in online shopping in 2014. These are all pretty scary statistics to see so, how does a business prevent their site from making all of the mistakes that lead to cart abandonment and leaving thousands of potential profits sitting in a virtual cart. Read More

The Rise of the Cost-Per-(Store)-Visit Ad Model

By | Cost-Per-Visit, Ecommerce, Mobile Ads, Online Marketing | No Comments

Retail makes up the largest category of internet ad spending, representing about 21 percent of total revenues, or roughly $15 billion annually. Contrary to popular belief, people still prefer to shop in stores instead of online, over 90 percent of consumer retail happens in the store. That’s trillions of dollars spent in the real world versus $294 billion online. That’s why the development of cost-per-(store)-visit ad models (CPV) are possibly very significant. Read More